Coaching News
How NOT to Lead During Change
If we want change to be lasting and more effective, we have got to get better at leading it. A group of us were talking the other day about leading through change, and I couldn’t help but recall the many reorganizations I’ve watched (or been part of) during my years...
Onboarding: The path to productivity, engagement and employee retention
Onboarding matters more than any other activity for speed-to-productivity and employee retention. Onboarding employees today has taken on a new significance. No longer just “new employee orientation,” It can set the stage for long-term success, engagement and employee...
Packers, Rodgers, and Leading Really Big Guys
I’m not a Packers fan. There, I said it. I’m Kevin Berchelmann and I’m not a Packers fan. “Hello, Kevin.” It’s not that there’s anything wrong with the Packers as a football team; as a matter of fact, I actually think they’re pretty cool. I’ve even been to a game at...
Politics, People and Leadership
-- Don’t get them confused Politics. Damn. It just seems to permeate everything we do today. And not, necessarily, in a good way. “We the people” have seemingly become unable to have common conversations about so many issues. Leaders… Don’t fall for it. This...
Leaders & Laggards – May 2017
Leader Bill Ford, Executive Chairman Ford Motor Company Gutsy decision to oust current CEO Mark Fields, a 25-year Ford veteran, in favor of Jim Hackett, a Ford outsider and most recently the CEO of Steelcase. Hackett had most recently been running Ford’s Smart...
You’ve got a bad attitude…
Yeah? Well, you’re ugly. There. We’re all even now. Here’s my issue — attitude, morale, thoughts… none really matter in our workplaces. Sure, we’d love for everyone to have our version of a good attitude. Yes, I can certainly support “good” morale (whatever the heck...
Never wrong doesn’t necessarily mean always right
So, I’m watching an old movie this weekend, “In Harm’s Way.” It’s about a U.S. naval Captain (John Wayne) who has his career derailed after the attack on Pearl Harbor. After an interminable time as a desk-jockey doing little important, the Navy realizes they need this...
Contact Center Leadership
The Unicorn of Continuous Improvement -- Two steps forward, two steps back… Continuous Improvement… the unicorn of any contact center. Yeah, I know. Continuous Improvement is the wonder child of any measurement-driven organization. The Holy Grail. It’s how we make...
Physicians, Physicists and Brainiacs
--Coaching the know-it-all You read know-it-all in the subtitle like it’s a bad thing. That’s not how I meant it at all. No, I’m not referring to the seventh-grade insult where we looked at the smartest kid in the room and said, “Well, Mr. Smarty-pants, you think...
You’re Not Leading… If They’re not Following
Thought I’d keep it light this month. It’s possible someone told me I’d been a little preachy lately… but what do they know? How do you know you’re leading? What do you measure? What do you look for? Consulting the great Google oracle, it looks like 73,300,000 people...
Leaders & Laggards – April 2017
Leadership Laggard Damn, United. Just last month, we upgraded your abysmal 2015-2016 shenanigans to an “almost.” And this is how you repay us? With that colossally bone-headed move? Assuming our readers haven’t been living under a rock, or in Tibet, or someplace where...
Leading Organizational Transformation
Albert Einstein once said that the definition of insanity is doing the same thing over and over yet expecting different results. Organizational Transformation breaks through that insanity. It’s not about working harder—I remember working with several clients during...
What’s Wrong With Me?
… never mind, I already know. I’m gonna try to keep this upbeat, but the underlying issue is sad… and oh so preventable. So many of your employees have these 8-track tapes running in their head that say things like “what’s wrong with me?” “I screwed it up, again” and...
