Coaching News
People vs. Process — Which is really smarter??
We obviously need both processes AND people in a successful business activity (don’t we?). But which is more trustworthy? Wow, what a great question, if I do say so myself. Processes are simply and totally repeatable; they are the diagram for a series of successful...
You better develop your own leaders… because HR’s not going to do it.
I was reminded (again) this week that just because someone says it’s a priority doesn’t make it so. True across the board: politics, government, military, and from the C-suite on down. This reminder was about leadership development, of course, because that’s what we...
Hey, this stuff works! — Whouldathunkit??
Apologies for the length. We recently received an email from a junior executive we had worked with for several years. He left the client company about a year ago, and decided it was time to let us know what he thought of us. For those who know us well, you know this...
A Peek Behind the Curtain — 15 things about me you didn’t know
…and perhaps didn’t want to. This is, however, 2018, and the need to be transparent is overwhelming me. Plus some of them are kinda strange as I thought of ’em. I grew up in a two-bedroom house with four sisters, a mother and a grandmother. An isolated male buoy in...
Change, change, change…
As always, “The times, they are a’changin'” In my upcoming At C-Level, I make mention of a survey I recently completed, in which many of you participated. The full results should be available shortly, but I did want to give you a sneak preview. From a long-range...
American Airlines to Flight Attendants: Your passengers aren’t pissed off enough!
Six or eight months ago, American Airlines rolled out iSolve, a tablet-based software wherein flight attendants could offer on the spot compensation (usually in award miles) for complaining passengers. Mind you, these are not complaints due to uncontrollable...
I’m just sayin’…
First, that phrase for this post — “I’m just sayin’,” drives me nuts. I hate it. Now that I feel better for sharing… A diversity consulting firm called The Novations Group, apparently surveyed a couple thousand managers, and concluded that senior managers were poor...
Leadership Laws: #3
In this and 2 remaining blog entries, I’m expanding on the “5 Irrefutable Laws of Leadership” I outlined in a recent article. This third law is a reminder that development is essential for employee growth, and for your own well-being. In other words, it’s both selfish...
Leadership Development – What a Waste!?
There’s been a lot of clamor lately about companies wasting their leadership development dollars. Many do, but that doesn’t mean leadership development is a waste of money. The simple truth is: if you’re not getting the bang for your buck, it’s because you’re doing it...
Let’s Benchmark!
I have a better idea… Let’s not. Personally, I think “benchmarking,” much like its sister phrase, “best practices,” means “waste of time.” Time better spent analyzing and improving your internal processes. Benchmarking is supposed to mean looking inside other...
Exceptions vs. Precedents
Human Resources needs to get past this, “Do it for one, must do it for all” mentality. It’s just not true, and a lousy way to help a business succeed. I regularly tell people this about precedents: “Yes, I’ll likely do the same thing, given the exact same...
Leadership Laws: #2
In this and 3 subsequent blog entries, I’m expanding on the “5 Irrefutable Laws of Leadership” I outlined in a recent article. The second law focuses on open communications; too often, usually in the misplaced interest of correctness or conflict-avoidance, we...
Barbara Bush… In Honor and Memoriam
Not everyone admired Barbara Bush… because not everyone met her. Okay, that’s a slight exaggeration, and haters are gonna’ hate, but it’s not that far from the truth. We at Triangle Performance aren’t so pretentious that anything we say about “The First Lady of the...
