If we want change to be lasting and more effective, we have got to get better at leading it.
A group of us were talking the other day about leading through change, and I couldn’t help but recall the many reorganizations I’ve watched (or been part of) during my years in the Five-sided Puzzle Palace. It might surprise you to know that not all my experiences with change in the home of the world’s greatest military were positive. Some were slightly less painful than others, but almost all were less than effectively executed – yes, I’m being charitable – because the changes weren’t well led.
In fact, we’ve led it so badly for so long, the very word “reorganization” has taken on an adversarial connotation. I’ve heard it called realignment, refocus, transformation, shake-up, even “simply changing who people work for,” but not once did it feel like we were doing anything but reorganizing.
I’ve got the stick for a minute.
Here’s some lessons that came from examples I’ve see of how NOT to lead during change. I know there are other kinds of change besides a reorganization, but the leadership lessons learned – or not learned – apply across the board.
Most importantly, don’t plan the change in secret. I know… you don’t want to distract anyone from their work by giving them something else to stand around and have fact-free conversations about. Well guess what – too late. You can’t stop the rumor mill with secrecy, and they’re already distracted all day long by wondering “How does this change affect me?” They’ve even given it a pet name, like The Great Disorganization of 2015, Musical Cubicles or Rearranging Deck Chairs on the Titanic.
Instead, communicate, communicate, and communicate some more. To the whole organization. Start with the “why” you’re changing, follow with “what” you’re trying to get out of the change, and continue with soliciting “how” it might work better from the people whose day-to-day activities are affected by the new way of doing thing. You’re trying to get buy-in from the doers, not the affirmation by middle management that they’re okay with the new power distribution.
Next, pleeeeeese don’t change the organization to fix someone’s lack of performance. As in, don’t move a function away from a poor manager and give it to a top performer as a reward. If you do, you can bet you’ve just sent a horrible message to your workforce.
Instead, make sure the change is about the good of the organization. Individual needs do not override the collective goals of the organization (thank you, Mr. Spock). If a manager’s not getting the job done, get him some help (development, coaching, etc.) or replace him. It shows that accountability is more than a slogan on the break room bulletin board.
Finally (almost), don’t continue down a dead-end road just to save face. Not all newly-created organizations work the way they’re envisioned. Teams don’t gel, new leaders don’t lead, promised resources don’t materialize, etc., etc. In fact, a lot of changes don’t pan out the way we think they’re going to, so…
Fix what you messed up, and don’t be shy about telling people why you need to change again. Help your people build change resiliency, and keep everyone’s focus on organizational performance.
Okay, really last… don’t drag out the implementation date. It’s hard on people to have to dance between their current, but soon-to-be-former boss and their soon-to-be boss. Would you rather have your tooth pulled in one appointment or have pieces of it extracted over a series of months?
Change happens, and there are winners and losers in every re-shuffle, but the only people who are happy with change are those in charge of it and those who benefit by it. Still, led properly, growth and success are its by-products, and everyone can get behind that.
Onboarding matters more than any other activity for speed-to-productivity and employee retention.
Onboarding employees today has taken on a new significance. No longer just “new employee orientation,” It can set the stage for long-term success, engagement and employee retention.
A recent SHRM report stated that Onboarding has four distinct levels, called the Four C’s: Compliance, Clarification, Culture, and Connection. The problem is the order—that model needs to be stood on its head, in exactly the reverse order.
Connection comes first. First employment days are wasted with forms and compliance… stop that! Spend that first day—the entire day—connecting with the newbie in a fun, meaningful way,
Make onboarding fun!
that lends value to the new employee first, the organization a distant second. Create an environment that someone wants to be a part of… demonstrate values today that will be reinforced tomorrow. Early connections are lasting connections. Later connections are just that—late.
Culture. Speaking of values… Included in that non-compliance first day, and possibly many more, is the weaving of culture norms and organizational values in demonstrable form, so that words and actions are immediately congruent, and new employees don’t have to wonder what things like “we value innovation” really mean.
Clarification starts assimilating that new employee into the organization and their specific role. Here we help these new folks understand their place in the company, their contributed value, and their significance in the long term for doing the job they were hired to do. It also reinforces their career direction and potential path—something critical for newer employees today.
Compliance events only occur after we have produced distinct connections, shown demonstrable culture and values, and provide some real job and career clarification. Compliance is an organization-only need, and as such brings up the rear in establishing long-term value to an employee. It’s important, but only to us. The employee doesn’t need it to realize his or her value. It must be done, but minimize its significance and distraction.
Onboarding today is the real deal. This is a challenge that can allow Human Resource professionals to play an absolute critical role in the long-term success of new talent. But you’ve gotta do it right, and focus on what’s important for the talent first.
I have a client where we just implemented a rigorous onboarding effort, that includes recruitment, orientation, and also the first several weeks of after-orientation employment. It’s already had a positive effect on retention and engagement, and both of those translate into significant organizational results.
There, I said it. I’m Kevin Berchelmann and I’m not a Packers fan.
“Hello, Kevin.”
It’s not that there’s anything wrong with the Packers as a football team; as a matter of fact, I actually think they’re pretty cool. I’ve even been to a game at Lambeau Field, and there’s no question that was an experience for a lifetime.
It’s just I’m from Texas, which causes a couple of problems. First, we have a couple of football teams here (maybe you’ve heard of them), and second I’d likely lose my Texas card if I bypassed two local teams in support of <gasp!> the Green Bay Packers. Anyway, let’s move on.
Photo by Mike Morbeck
I am, however, a fan of Aaron Rodgers. The guy is a class act, and he shows it in so many different ways. On the field, he’s one of the best. Ever. His record stands alone, and I won’t repeat all the stats here. Suffice to say, he does his job pretty damned well.
But even better than that, he’s a solid leader. For example, Aaron recently bought his offensive lineman personalized ATVs for Christmas. It was a big deal for four really big guys; green and gold ATVs each painted with the lineman’s jersey number and initials on the sides. And no, I’m not five months late in posting this. Those ATVs took a while to be custom-made, and they were just delivered this week.
Now look; the purchase price of all four of those didn’t put a dent in Aaron’s net worth. And frankly, those linemen could likely afford those ATVs on their own, even though the $20 grand would have a bit larger impact on their budget than Aaron’s.
That’s not the point. The point is, these four guys are the ones most responsible for Aaron Rodgers’ success. We use the phrase “blocking and tackling” all the time. These guys, however, actually no-shit block all the time. And Aaron knows that, appreciates that, and recognizes that. That’s what real leaders do — take care of those people who take care of them. Respect and recognize those who embrace our vision and help us succeed.
And these are the people who do it every day, day in day out. Not the prima donnas or elites who are already well rewarded for their efforts. No, these are the guys who get up in the morning and get the job done, though most people don’t even know their names. Except Packer fans of course, because those folks are bat-shit crazy, and likely know every thing about every player.
So… I’m not a Packers fan. I’m not even a recovering Packers fan. But I respect leadership well done, and Aaron Rodgers exemplifies that.
Here’s my issue — attitude, morale, thoughts… none really matter in our workplaces.
Sure, we’d love for everyone to have our version of a good attitude. Yes, I can certainly support “good” morale (whatever the heck that is), and of course, I’d prefer everyone thought like me.
None of these, however, really matter. What matters, of course, is observable behavior. It’s the only thing we can really see, act on, and manage to.
Tell someone they have a “bad attitude.” What happens? They close up and get defensive. “No, I don’t,” is the typical reply. Now where are we? No closer to where we want to be, only now the employee is defensive.
Focus on observable behavior.
“John, every time I say ‘Good Morning’ to you, you tell me to go to hell.” Now THAT’S observable.
“Pat, I’ve noticed you never delegate work to Jamar over there. Why?” Observable also.
Get to the substance — to the part where we can take action to manage, correct, and/or modify.
Stay focused on things we can see, touch and feel… otherwise, your attitude may be showing.
So, I’m watching an old movie this weekend, “In Harm’s Way.” It’s about a U.S. naval Captain (John Wayne) who has his career derailed after the attack on Pearl Harbor. After an interminable time as a desk-jockey doing little important, the Navy realizes they need this guy to go out and win battles.
Enter Admiral Nimitz, played by Henry Fonda. He invites all the muckety-mucks to a men’s-only dinner and cigar party (my kind of place), where he gives Wayne his official promotion to Rear Admiral, effectively acknowledging the Navy’s error.
Nimitz says, “The Navy, we all know, is never wrong, though sometimes it’s a little weak on being right.”
Feel free to substitute your, my, or any of a number of other names for “The Navy” above. Sometimes we forget that doing the short-term “right” is not always the same thing as doing the right thing. In other words, sometimes we’re a little weak on being right.
Now, typically when people — ok, ok, “consultants” — use an example like this, the conversation goes in an expected, typical direction. I’d like to use a different example.
For instance, a top sales guy is unable to complete various required reports in a timely manner. Someone (usually HR) convinces us that we need to “be consistent;” if we discipline others for this egregious — nearly heinous — act, we are summarily forced to do the same thing with this top sales performer.
I say that’s a load of bunk. Absolute, positive, cowardly crap.
And it is cowardly.
Take the courage… use it, find it, or make it, to NOT fall victim to being a little weak on being right. Do the right thing, even if (maybe even particularly if) it seems unfair to average or mediocre performers. Worry about the high-performing sales guy in question; spend zero time being concerned about all those others who only wish you would treat so deferentially.
After all, who can argue with Admiral Nimitz?? Or Henry Fonda?? Certainly not The Duke…??
Albert Einstein once said that the definition of insanity is doing the same thing over and over yet expecting different results. Organizational Transformation breaks through that insanity. It’s not about working harder—I remember working with several clients during the economic challenges of recent years, and helping them realize that working harder can only “fix” problems when not working hard caused the problems in the first place.
And who was going to admit they weren’t already working hard?
Transforming an organization is not simply improving results, no matter how significant. Organizational Transformation is about being a different organization, not just a better one. It’s change on steroids… that “step-change” that leapfrogs an organization into an entirely different—and better—place.
Organizations wanting to adapt, change, or transform cannot force such change through simple technical modifications like reorganization, reengineering, or the like. You certainly cannot “save” your way there, nor create a budget or forecasting model that will do it. No, you can’t “spreadsheet” into transforming an organization.
This isn’t a quantitative exercise. If it were, I’d develop a do-all Excel spreadsheet for “Transforming Your Organization.” You would simply plug in your numbers, hit “calculate,” and out would come your winning formula for successfully transforming your organization. I would charge a bazillion dollars, have a private island in Tahiti, and wouldn’t invite any of you to come visit.
Don’t we wish…
To fundamentally transform an organization, you must first embrace a new way of leadership performance to better understand and address challenges and interpret business movements.
How does that happen? In my view, Organizational Transformation needs three elements to succeed:
A clear direction, with equally clear expectations and specific goals. If you don’t know—or can’t clearly articulate—where you’re going, don’t expect to see a throng behind you;
An engaged workforce; we’ll need massive quantities of discretionary effort, and the ability to discern positive directions without incessant oversight. That only comes from a workforce willing to do the right thing for the organization, with or without your immediate presence;
Changed leadership. To change a culture—we must start with leaders. That’s just the reality. Leaders capable of moving the proverbial needle closer to transformation must first transform themselves, focusing less on operational leadership and more on focusing on flexibility, collaboration, and “collective” leadership.
There’s nothing inherently simple about Organizational Transformation, but neither is it beyond the reach of any organization. It takes vision, fortitude, and resolve. In other words, you’ve got to want it—really want it—to get it. Start there, move forward.
