I recently had a discussion with a client about “merit” pay increases. Never mind the current concerns over giving ANY pay increases; we were discussing how to divvy up the dollars. She asked me how, if we budget for across-the-board adjustments, do we also recognize performance…? (more…)
Frequently, we wonder Why don’t these people get it? Can’t they understand that this change is good? That we all will be better for it??
Well, in a word, NO.
“They” don’t understand because we’ve done a lousy job explaining this change to them. And probably the three thousand changes that occurred just before this one. Yes, our folks did notice those myriad changes before.
Some of which were successful, many were not.
Remember, there’s only two people who really, truly, no-kidding,appreciate change at face value: The person controlling the change, and the person(s) personally benefiting from it.
Everyone else needs to be sold on the advantages, purpose, and reasons for the change(s). Note to Leader: That’s your job.
As usual, success in leadership distills down into the most basic form — communication.
Until later…
Not to be left out of the “Let Me Show How Stupid I Am” competition (described in earlier blog post below), Continental Pilots take a preemptive strike against the hint of a potential merger:
…unionized pilots from United and Continental said they would not permit a merger of the carriers unless the pilots support the terms of any proposal. “The management teams of United and Continental must understand one hard fact,” the union leaders said. “The pilots of our respective airlines will not allow any merger unless management meets or exceeds our demands to be treated fairly and equitably. “Our concerns will be addressed before we ever agree to allow our airlines to merge.”
Have I mentioned that I travel a lot, and don’t particularly care for it??
If not, let me do so now. “I travel a lot, and don’t particularly care for it.”
The good news, however, is that traveling — the whole airport/airline/car rental and hotel experience provides unbelievable fodder for this lifelong student of leadership. Take the most recent example…
Who in heaven’s name runs these airline pilot unions?? The guy (assuming, since it’s the classic ‘good ol’-boys’ club’) must be a Darwin escapee. American Airlines — not my favorite, but they are the biggest — had their little “scheduling snafu” last week. These moronic pilots took out full-page ads in major publications (think WSJ, USA Today), lambasting the airline management as being inept, incompetent, and not thinking about passenger safety first. (more…)
A while back, I posted about the ridiculous notion of those absurd tip jars you see popping up at every service establishment. The saga continues.
Seems now, with the rise of debit card use (swipe and go), these purveyors of the $5 cup o’ java feel they are really being slighted now. Apparently, if you believe the article’s author and sources, people tip less when using a debit card.
My response? No, they don’t. They simply tip more accurately. (more…)
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