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Leadership Matters -- Empowerment & Employee Engagement
August At C-Level
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It's almost Labor Day. Summer's about over... everyone at work is trying to squeeze in one more vacation before school starts... traffic is going to suck again (as if it ever doesn't) ... and... what's this? You're on the verge of missing some key 2016 objectives? And just a few months left...
How can that be??
Not to worry, you know what to do; after all, this "ain't your first rodeo." We'll just work harder, right? Yeah, we'll get everyone to buckle down and get their noses back to the grindstone. That should do it. After all, we aren't working that hard now, are we?
Let's not kid ourselves into believing we can pull off a year-end goal "coup" with that approach. Might as well just plan on a Christmas miracle.
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How about some crazy thinking...? Let's try to be more collaborative instead, so we're all pulling in the same direction.
To that end, does your leadership team (all levels) "play well" together? If not, there's potentially a lot of energy going to something other than productive efforts -- quite likely at cross purposes. Are your leaders communicating honestly and effectively about difficult issues? Do they have the necessary skills to do what we need them to, and do they know how to apply those skills effectively?
...and if you'd like to know how we can assist you, your organization, or a colleague of yours, please fill out this form, and we'll send you some specific information, articles, engagement results, and so forth.
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Leadership - Empowerment Done Right
- Put 'em in a box and learn to say 'yes'
by D. Kevin Berchelmann
I used to believe that empowerment and delegation were the same thing... that we just invented the term "empowerment" because so many managers sucked at delegating.
I was wrong. I try not to say that too often (just ask my family), but it's a certainty here. I was wrong.
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- Low leadership engagement is.
by Kevin Ross
Not long ago, I received a request for comment about employee engagement being at a record high. That seemed like an odd request, since almost everything I've read in recent memory was lamenting dismal engagement survey results.
Poking around some, I found that employee engagement soared to its highest level in five years - a whopping 34.1% in March - only to fall back below 33% in May and June. In other words, it sucks. Thanks, Gallup, for keeping it real.
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Leaders & Laggards
In this section, we take a look at recent news and events, and make a gut-reaction determination for three categories:
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Leadership Leader
Demonstrating Clear, Personal Leadership
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Leadership Milquetoast
Mediocrity in Leadership Usually an Opportunity Not Taken, or Similar
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Leadership Laggard
Leadership Has Its Idiots, We Show You Who They Are
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Marillyn Hewson, Lockheed Martin's CEO, is the real deal. Fresh vision, bold initiatives, and an environment that fosters "frank and thoughtful discussion and company-wide collaboration" got LMCO back on track and doubled market cap in just three years.
Read More...
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Facebook's 2016 diversity lip-service rerun sounds a lot like it has for the last three years, except that this year the public education system is to blame. We thought they were serious about building a more diverse workplace when they hired Maxine Williams three years ago. Looks like the same ol' same ol' to us.
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When Marty Winterkorn resigned from Volkswagen last fall amidst the beginnings of the emissions cheating scandal, he laid the blame on the "terrible mistakes of a few people." Recent unsurprising revelations that senior management had in-depth knowledge about the company's cheating practices more than a year prior and did nothing to stop it point to Winterkorn as one of those few.
Read More...
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Personality Trait Assessment
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Who are you, really?
We can help you answer that question. Take a complimentary (yes, free) assessment yourself, or use it to find out more about candidates. Create a benchmark for skills in your organization, or use it as a template for coaching efforts. Click here to take the assessment and receive a complimentary Personality Profile report.
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Kevin Berchelmann was interviewed by Nearshore Americas for their article on Successful Supervisory Development in Contact Centers.
Read the Article...
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