The Performance Triangle™ is simply a model for managing and improving performance. Realize that if employees don’t do their jobs, there are only three possible reasons:
- They don’t know how (Knowledge),
- The don’t want to (Motivation), or
- We won’t let them (Process).
This model addresses those three conditions, and is the foundation of our work.
Though used it mostly for leadership development, the principles hold true for all, including individual contributors. The basic premise is that, given the correct environment (Input Assumptions), enhanced performance is a result of the correct blending of an organization’s efficient Processes with employees’ Motivation and Knowledge.