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Survey Says! Breakthroughs and Leadership Awards
February At C-Level
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Ho, Ho, Holy Smokes! What happened to the rest of 2017?
Ready or not, 2018 is here, and 10% over already. We wish you all the best the new year could possibly bring. If you haven't already made your resolutions, we'd like to suggest a few that will make this year a great one. - Take care of yourself. If you don't, no one will. Physically, mentally, spiritually, professionally... the whole you. Try something new, expand your horizons and improve yourself in some way.
- Slow down. Don't rush through the year reacting to whatever the world throws at you. Instead, be intentional - about your decisions, your actions, your words, and yes, your leadership.
- Finish what you started, and then put your behind in the past. Close out the nagging 2017 tasks that are holding you back from being excited about the new year. Enthusiasm is contagious.
- Say "yes" when you're tempted to say "no." Be the kind of leader who's open to new ideas and new ways of doing things. Encourage innovation by letting others try something different, and help them learn from the occasional missteps that come with taking risks.
Finally, be careful as you play catch up after the break and start up 2018; don't confuse busyness with business.
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The results are in! Our 2017 Survey of Senior Leadership is complete, and another big thanks to those who participated. Those inputs gave us good insight into what your concerns are going into 2018.
It seems you're most concerned about cost control and improving leadership/management performance, and almost 90% of you expect to retain or grow your current workforce.
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What do we really do, anyway?
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We get asked that from time to time, by people who haven't worked with us, obviously. While management consulting is technically accurate, it barely scratches the surface of what Triangle Performance brings to the fight. In fact, we think there should be a lot more leadership and a little less management, and that more people should know the difference.
If you've ever wondered what specifically we mean by executive coaching, leadership development and organizational effectiveness, take a look at our updated one-pager for a better idea.
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Leaders & Laggards
When we reviewed the 2017 Leaders and Laggards "Naughty & Nice" list last month, we thought we'd see how our winners and losers are poised to make a splash in 2018. These three represent the best... and the worst:
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Leadership
Leader
Demonstrating Clear,
Personal Leadership
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Leadership
Milquetoast
Mediocrity in Leadership
Usually an Opportunity Not Taken, or Similar
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Leadership
Laggard
Leadership Has Its Idiots, We Show You Who They Are
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We were hard-pressed to find a better example than Charles Butt of HEB. The man has led the creation of a $25B grocery juggernaut, and done so through organic growth only, while keeping an employee engagement profile that most can simply admire from afar. He rocks.
Read More...
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He's trying hard, but as Yoda says, "Do or do not. There is no try." Oscar Munoz says the right things - sometimes - but we haven't seen much of a change in United Airlines' behavior. Talk's cheap, Oscar. How about actually improving your passengers' experiences in 2018?
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Eddie Lampert wasn't even on our 2017 list, but his near-complete destruction of Sears and Kmart puts him right down at the bottom of the leadership barrel. Shame on the board for letting him continue to plunder a company that was once a symbol of American commerce.
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We're doing something a little different this month. Diversity and inclusion are hot topics for today's (and tomorrow's) leaders, so we asked our friend and expert, Simma Lieberman, to guest-write an article for our first At C-Level of the year. Simma is internationally known as The Inclusionist, because she creates inclusive workplaces where employees love to do their best work, and customers love to do business.
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Leadership is Dead! Long live Leadership...
Article by Kevin Berchelmann published in The AMA Quarterly (the link is to the non-subscriber blog version of the printed article).
Read the Article
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Kevin Berchelmann was featured on CFO Magazine's website for their "Square-Off" special, Here's Why Executive Pay Gets a Bum Rap.
Read the Article
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Sales Operations 101: ...Pro Tips
Kevin Berchelmann was featured via Smartsheet for their recent feature on the Sales Operations function.
Read the Article
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Kevin Berchelmann was interviewed by Nearshore Americas for their article on Successful Supervisory Development in Contact Centers.
Read the Article...
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