Physicians, Leaders, and Followers
April At C-Level

So, it's April. Lots of stuff happens in April... There's April Fools' Day, Easter, tax day (ugh!); there's New Beer's eve (you'll have to look that one up) followed by National Beer Day, and for you more fringe outliers, there's Walk on Your Wild Side day, where you are encouraged to "...let your freak flag fly!"
Hmmm... that could apply to more of us than I originally thought.
And of course, there's the Master's golf tournament. Near and dear to my heart, I've attended the Monday-Tuesday practice rounds at that esteemed event for the last decade or so. Quite literally the highlight of my year (shout out to the guys!). The place is nearly magical. I know, I know... you non-golfers right now are doing some serious eye-rolling, but this course is second to none. And since everyone loves an underdog, Sergio Garcia winning this year - his first major tournament win - makes it even more special.

More importantly (assuming there is something more important than the Master's), it's the beginning of Q2 2017. That's right folks, we are barreling head-first toward the year's halfway mark. 2017 is no longer the "new" year; it's experienced and seasoned. What have you done with it so far?
May want to pick up the pace a bit; don't want to end up with too many objectives and not enough year left...

Featured Articles
Physicians, Physicists and Brainiacs
-Coaching the know-it-all

by D. Kevin Berchelmann

You read know-it-all in the subtitle like it's a bad thing. That's not how I meant it at all.

No, I'm not referring to the seventh-grade insult where we looked at the smartest kid in the room and said, "Well, Mr. Smarty-pants, you think you're just a know-it-all." No, that's not what I'm talking about at all.

I'm referring to those people who hold positions that - quite literally - require that they know it all. And yes, there are several of those floating around in various organizations today.

... If They're not Following

by Kevin Ross
Thought I'd keep it light this month. It's possible someone told me I'd been a little preachy lately... but what do they know?

How do you know you're leading? What do you measure? What do you look for?

Consulting the great Google oracle, it looks like 73,300,000 people already know and have written about it. (Heaven forbid the Google breaks; how will I ever conduct my research?)

Survey Says...

If you haven't had a chance to see it, our 2016 Survey of Senior Leadership is still available. Interesting reading, and you can download it here

In summary, you and your organization's #1 challenge is revenue/earnings and profitability. After that, it gets people-centric real quick, with emphasis on effective communications, manager performance and employee engagement/productivity. Nearly half of you will be increasing overall headcount in 2017.

We'd love to hear your comments, questions or inputs for the upcoming 2017 survey. 

Leaders & Laggards
In this section, we take a look at recent news and events, and make a gut-reaction determination for three categories:
Leaders & Laggards
Update #2
Not Quite a Leader
First up, United. WTF??? Dammit, just last month, we upgraded your abysmal 2015-2016 shenanigans to an "almost getting it". And this is how you repay us? With that colossally bone-headed move? Might as well sting passengers with scorpions.


The Wells Fargo investigation report is finally out, and while nothing really surprises us anymore, it's refreshing to see the senior leadership team own the responsibility and take concrete steps to begin rebuilding lost trust.

Chevron is our good news story this month. CEO John Watson evidently took his October 2015 thrashing to heart: revenue is up, expenses are down, shareholders are happy, and Chevron is safely outperforming its competitors. Nice reaction time, John. 


Personality Trait Assessment
Who are you, really?

We can help you answer that question. Take a complimentary (yes, free) assessment yourself, or use it to find out more about candidates. Create a benchmark for skills in your organization, or use it as a template for coaching efforts. Click here to take the assessment and receive a complimentary Personality Profile report.
Triangle in the News
CFO Magazine

Kevin Berchelmann was featured on CFO Magazine's website for their "Square-Off" special, Here's Why Executive Pay Gets a Bum Rap.

Read the Article
Sales Operations 101: ...Pro Tips

Kevin Berchelmann was featured via Smartstreet for their recent feature on the Sales Operations function.

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The Simplicity of Leadership

Pulse article by Kevin Berchelmann published on LinkedIn.

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Oil + Gas Monitor 

Kevin Berchelmann's article Oil & Gas Executives, Talent and $30 Problems 

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Nearshore Americas

Kevin Berchelmann was interviewed by Nearshore Americas for their article on Successful Supervisory Development in Contact Centers.

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Our Thoughts