Client Teachings & McStupid Decisions
January At C-Level
Happy New Year, and welcome to 2016!
Or better yet (with a nod to Jose Feliciano), Prospero año y Felicidad! Who doesn't want more prosperity and happiness?
A new year, a new beginning with as many new opportunities as you can imagine. I'm not much into typical New Year's resolutions--some of my personal ones have already taken a hit--but I am big on setting specific, measurable goals and then violently pursuing them.
Use this as impetus to do something brazen.
If you haven't already, get engaged with your staffs: set lofty (but realistic) goals; help them develop a plan for completion--a real plan, complete with milestones, measurements and dates; then let them know clearly that you intend to manage toward that performance in 2016.
Don't let the pundits and nay-sayers make you squeamish about expecting high performance. The reality is if any in your industry are succeeding, thriving, or growing, and you aren't... it's not the economy. It's leadership and performance (and both can be improved).
In these dynamic times, your managers and leaders have more impact than ever before. Are you making sure they are prepared for such weighty responsibilities? Do they really understand what that accountability means, and how they can best live up to new, higher standards?
If your strategy and plans call for additional or better skilled leaders, and you're not specifically planning to do something about it, you're planning to fail.
If you need a little help with your planning or development, give us a call. Think of us like Ghostbusters... without the slime.
Don't do that.
Top 10 Client Lessons from 2015
Another year in the books (or the cloud, or wherever we store history these days). In 2015, we worked with executives in oil and gas (up/mid/down-stream), healthcare, construction, contact centers, financial and more, and we've helped them become better leaders who developed more leaders.
Along the way, we had the privilege to help their organizations grow, transform and improve, and in doing so, we saw some noteworthy trends we thought we'd share with you. If any of these sound familiar, learn vicariously from the collective and use this as a catalyst for improvement.
Leaders & Laggards
In this section, we take a look at recent news and events, and make a gut-reaction determination for three categories:
Demonstrating Clear, Personal Leadership
Mediocrity in leadership. Usually an opportunity not taken, or similar.
Leadership has its idiots, we show you who they are.
"You're fired!" Archer Daniels Midland borrows a line from The Donald to quickly deal with their opinionated internet troll.
"Less diversity is more." Twitter misses an opportunity by making an old white guy their new SVP for Diversity.
"If we wrap our bad food in something pretty, they'll eat more of it." Whose stupid idea was that? This repackaging effort was not a good investment for McDonald's.
Survey of Senior Leadership Announcement
Triangle Performance LLC's 2016 Survey of Senior Leadership is coming soon! You should receive the survey link in an email later this month. These will be our ninth year for the annual survey; the participant rate continues to grow, as does the validity and direct applicability of the data presented.
In case you missed the 2015 survey, you can find it on our website here:
Freebee Alert...Last Call
We'll be finishing our 2016 pro-bono plan soon, and we have room for one more organization/input. This is a major part of our consulting practice, and it means a lot to us personally. Please let us hear from you if you know of a worthy, charitable not-for-profit that could use some help with leadership, processes, coaching, or similar challenges. Yes, pro-bono means free.
International Institute of Directors and Managers
Training-Best Practices for Leadership with Contact Center Supervisors
Kevin Berchelmann was interviewed for a current article on leadership development for call center Supervisors. Read the Article...
Who's got your Six?
As a leader in your organization, who's got your back? Are the people you work with watching out for you, or do you find yourself covering your six to keep from being stabbed in the back? Read the Article...